Epochal CX

What’s possible?

CREATE/EVALUATE

  • Foundational structure

  • Policies and procedures

  • Tools and tech stack

  • Cross-fuctional relationship guidelines

  • Support and company tone

  • Customer & employee onboarding program

  • QA and data collection

  • VOC program

  • Internal & External Knowledge Base

  • Maintenance schedules

  • Automation opportunities

Fractional CX Leader/cxo/coo

TEAM GROWTH PLANNING

  • Build/audit job descriptions

  • Run initial hiring process and document process for future hires

  • Identify alternative staffing methods

  • Structure evaluation parameters for volume and quality

LEAD

  • Connect customer and CX to stakeholders

  • Act as voice of the customer in product planning

  • Join executive meetings to connect customer to larger business goals

  • Establish collaborative culture on CX team with high engagement

  • Continuously provide support and guidance for all areas of the customer experience

Stand alone projects are available

for all listed services and

customizable to meet your needs

Epochal Operations, understands the value of foundations. Foundations can be built from day one, or established 10 years down the road. Knowing how to maintain them and prove their worth is Sarah’s speciality and she’s eager to introduce this to your company.

Establishing a foundation that anticipates change and optimizes time is necessary to consistently exceed customer and employee expectations.

Regardless of the situation, Sarah will look at it completely to assess the opportunities and gauge their impact. She trains others to be intentional with their time, inclusive in their processes and meticulously analyze the data the customers provide.

Whether signing on a for fractional or project based collaboration, you’ll quickly understand the transformational impact of her approach. Your teams and customers will feel it too.