Epochal CX
What’s possible?
CREATE/EVALUATE
Foundational structure
Policies and procedures
Tools and tech stack
Cross-fuctional relationship guidelines
Support and company tone
Customer & employee onboarding program
QA and data collection
VOC program
Internal & External Knowledge Base
Maintenance schedules
Automation opportunities
Fractional CX Leader/cxo/coo
TEAM GROWTH PLANNING
Build/audit job descriptions
Run initial hiring process and document process for future hires
Identify alternative staffing methods
Structure evaluation parameters for volume and quality
LEAD
Connect customer and CX to stakeholders
Act as voice of the customer in product planning
Join executive meetings to connect customer to larger business goals
Establish collaborative culture on CX team with high engagement
Continuously provide support and guidance for all areas of the customer experience
Stand alone projects are available
for all listed services and
customizable to meet your needs
Epochal Operations, understands the value of foundations. Foundations can be built from day one, or established 10 years down the road. Knowing how to maintain them and prove their worth is Sarah’s speciality and she’s eager to introduce this to your company.
Establishing a foundation that anticipates change and optimizes time is necessary to consistently exceed customer and employee expectations.
Regardless of the situation, Sarah will look at it completely to assess the opportunities and gauge their impact. She trains others to be intentional with their time, inclusive in their processes and meticulously analyze the data the customers provide.
Whether signing on a for fractional or project based collaboration, you’ll quickly understand the transformational impact of her approach. Your teams and customers will feel it too.