Sarah Caminiti stands at the forefront of the CX industry, leveraging two decades of experience to redefine success for both customers and teams. As the visionary behind The Kindness Initiative, she recognized that true leadership transcends rhetoric—it demands bold, decisive action. Every policy, every process is a proclamation of values, shaping perceptions and outcomes at every turn.

Enter Epochal Operations—a name chosen deliberately, signifying its profound impact. Here, we don't just navigate change; we drive it. Through strategic guidance and transformative leadership, we propel organizations into an era of operational excellence.

Regardless of industry or team size, CX leaders face similar challenges. Partnering with Epochal Operations allows you the space to understand the "why" behind obstacles and the structure and strategy to reshape processes for lasting change. While The Kindness Initiative started us down the path to explore human motivations, EO extends this focus to the systems that drive behavior—ensuring alignment with your vision and values.

At Epochal Operations, we understand that leadership is a journey—one we're committed to walking alongside you. Whether you're a seasoned executive or just beginning your ascent, our expertise will empower you to reach new heights. It's time to embrace your potential and embark on a new era of leadership—let Epochal Operations be your guide.