In this episode of Epochal Growth, Steph Lundberg joins host Sarah Caminiti to discuss the importance of empathy and boundaries in customer support. Steph highlights a crucial insight from Mercer Smith's book, CXOXO: you never know what customers have experienced before they reach out. They dive into the challenges of handling difficult interactions and the necessity of maintaining solid boundaries while providing help. Tune in to learn how to navigate customer emotions and deliver exceptional support, even in the toughest situations.

#CustomerSupport #Empathy #Boundaries #CustomerExperience #EpochalGrowth #CXOXO #SupportProfessionals #CustomerService #SarahCaminiti #StephLundberg #EmpathyInSupport #CustomerCare #SupportBoundaries #Podcast