Cheryl Spriggs on Leadership, Empowerment, and Navigating Neurodiversity
Join Cheryl Spriggs, Manager of Premier Support at Zapier, as she shares insights on leadership, imposter syndrome, neurodiversity, and building an inclusive work culture. Learn from her journey in tech and beyond.
AI, Customer Support, and What’s Next: My Conversation with Mat Patterson
In this episode of Epochal Growth, Sarah Caminiti chats with customer service expert Mat Patterson about how AI is changing customer support. They explore the balance between AI automation and the irreplaceable human touch in customer service, with actionable insights on how teams can thrive in this evolving landscape. Discover how AI can free up your team for more creative problem-solving while maintaining the empathy and connection that customers value.
Leveraging Customer Support for Product Innovation: Insights from Elyse Mankin
Discover how Elyse Mankin uses customer support data to drive product innovation and cross-functional collaboration. Learn key strategies from her first podcast appearance on "Epochal Growth."
Stepping Into the Era of Empowerment: Reflections from a Personal Journey
In this solo episode of Epochal Growth, I reflect on my journey toward empowerment, the challenges of reclaiming my power, and how we can all step into our own era of growth and self-advocacy.
Navigating AI and Human Connection: Insights from Rob Dwyer
Explore how AI is transforming customer engagement and relationships. Rob Dwyer shares his unique perspective on balancing technology with human touch in this episode of Epochal Growth.
Setting Boundaries at Work: My Conversation with Hilary Dudek
In this episode of Epochal Growth, I sit down with Hilary Dudek, head of customer experience at Gamma, to discuss the importance of setting boundaries at work, leading with empathy, and empowering teams to maintain a healthy work-life balance.
Leveraging AI for Global Growth: My Conversation with Markus Seebauer
In this episode of Epochal Growth, Sarah Caminiti speaks with Markus Seebauer about how AI and localization are transforming global customer support. They discuss the cultural nuances in translations, the limitations of AI in customer service, and actionable ways to enhance user experience in international markets. Discover how to leverage AI for global growth and ensure your customer support resonates with diverse audiences.
Finding Mentorship and Embracing Vulnerability with Lauren Eimers
In this episode of Epochal Growth, I had an insightful conversation with Lauren Eimers about mentorship, vulnerability, and creating spaces for growth in the SaaS industry. Learn how mentorship can help you thrive personally and professionally.
Building a Supportive Community and Empowering Growth: Insights from Sarah Hatter
Learn from Sarah Hatter, founder of ElevateCX, about how she built a thriving community, the importance of empowering relationships, and the need to drop ego and competition for true collaboration in the workplace.
Creating Impact Through Kindness and Leadership: My Conversation with Ricardo Araújo
Explore the importance of leading with kindness, understanding the context behind every interaction, and building meaningful connections that transform lives. Learn insights from Ricardo Araújo’s leadership journey.
Why Customer Journey Mapping is Essential for Business Growth – Insights from My Conversation with Ben McCormack
Learn how customer journey mapping, empathy, and leadership can transform your business. Insights from Ben McCormack on aligning teams, understanding customer needs, and driving long-term success.
Navigating Growth, Confidence, and Leadership in Support – My Conversation with Miranda Lee
Learn how self-confidence, continuous learning, and supporting your team can drive personal and professional success. Insights from my conversation with Miranda Lee on embracing leadership in customer support.
Transforming Customer Support Through Flexibility and People-Centric Leadership – Insights from Blair Wilen
Explore how leading with kindness, empowerment, and trust can revolutionize your business. Hear from Blair Wilen of Ethos Support as we dive into customer experience, flexible leadership, and redefining success on the Epochal Growth podcast.
Leaning Into Change and Finding Your Path – A Conversation with Kel Kurekgi
Discover how embracing change, understanding your strengths, and leading with empathy can transform your career in customer experience. Insights from Kel Kurekgi on growth, AI, and navigating the future of customer support.
Navigating Career Transitions and Prioritizing Well-Being: A Conversation with Conor Pendergrast
Explore how to navigate career transitions, balance parenthood, and lead with empathy in the workplace. Insights from Conor Pendergrast on how to prepare for big life changes while supporting your team.
Embracing Change and Navigating Uncertainty – A Conversation with Sarah Betts
Explore how embracing change, fostering team communication, and navigating career transitions can lead to personal and professional growth. Insights from Sarah Betts on leadership, empathy, and self-reflection in the customer support world.