Cheryl Spriggs on Leadership, Empowerment, and Navigating Neurodiversity
Join Cheryl Spriggs, Manager of Premier Support at Zapier, as she shares insights on leadership, imposter syndrome, neurodiversity, and building an inclusive work culture. Learn from her journey in tech and beyond.
AI, Customer Support, and What’s Next: My Conversation with Mat Patterson
In this episode of Epochal Growth, Sarah Caminiti chats with customer service expert Mat Patterson about how AI is changing customer support. They explore the balance between AI automation and the irreplaceable human touch in customer service, with actionable insights on how teams can thrive in this evolving landscape. Discover how AI can free up your team for more creative problem-solving while maintaining the empathy and connection that customers value.
Leveraging Customer Support for Product Innovation: Insights from Elyse Mankin
Discover how Elyse Mankin uses customer support data to drive product innovation and cross-functional collaboration. Learn key strategies from her first podcast appearance on "Epochal Growth."
Navigating AI and Human Connection: Insights from Rob Dwyer
Explore how AI is transforming customer engagement and relationships. Rob Dwyer shares his unique perspective on balancing technology with human touch in this episode of Epochal Growth.
Setting Boundaries at Work: My Conversation with Hilary Dudek
In this episode of Epochal Growth, I sit down with Hilary Dudek, head of customer experience at Gamma, to discuss the importance of setting boundaries at work, leading with empathy, and empowering teams to maintain a healthy work-life balance.
Building a Supportive Community and Empowering Growth: Insights from Sarah Hatter
Learn from Sarah Hatter, founder of ElevateCX, about how she built a thriving community, the importance of empowering relationships, and the need to drop ego and competition for true collaboration in the workplace.
How Reinvention and Connection Lead to Growth: Insights from My Conversation with Jaclyn Mullen
Discover how reinvention, self-reflection, and building connections can create opportunities for growth in your career and life. Insights from Jaclyn Mullen's personal journey will inspire you to embrace change.
Embracing Self-Awareness and Leadership: Insights from My Conversation with Jenn Southan
Discover how self-awareness, stepping back, and intentional leadership can transform your career and personal growth. Insights from Jenn Southan, Senior Director of Customer Support at Olo, on building trust and taking ownership.
Why Vulnerability and Human Connection Matter in Customer Support – A Conversation with Steph Lundberg
Discover why vulnerability, human connection, and clear boundaries are essential in customer support. Steph Lundberg shares insights on leadership, burnout, and balancing empathy with professionalism.
Embracing Change and Human Connection in Customer Success: A Conversation with Srajan Bhagat
Discover how adaptability, human connection, and a focus on transparency can transform customer success. Insights from Srajan's journey on leading with empathy and building meaningful partnerships.
Why Customer Journey Mapping is Essential for Business Growth – Insights from My Conversation with Ben McCormack
Learn how customer journey mapping, empathy, and leadership can transform your business. Insights from Ben McCormack on aligning teams, understanding customer needs, and driving long-term success.
Transforming Customer Support Through Flexibility and People-Centric Leadership – Insights from Blair Wilen
Explore how leading with kindness, empowerment, and trust can revolutionize your business. Hear from Blair Wilen of Ethos Support as we dive into customer experience, flexible leadership, and redefining success on the Epochal Growth podcast.
Leaning Into Change and Finding Your Path – A Conversation with Kel Kurekgi
Discover how embracing change, understanding your strengths, and leading with empathy can transform your career in customer experience. Insights from Kel Kurekgi on growth, AI, and navigating the future of customer support.
Navigating Career Transitions and Prioritizing Well-Being: A Conversation with Conor Pendergrast
Explore how to navigate career transitions, balance parenthood, and lead with empathy in the workplace. Insights from Conor Pendergrast on how to prepare for big life changes while supporting your team.
Embracing Change and Navigating Uncertainty – A Conversation with Sarah Betts
Explore how embracing change, fostering team communication, and navigating career transitions can lead to personal and professional growth. Insights from Sarah Betts on leadership, empathy, and self-reflection in the customer support world.