Navigating AI and Human Connection: Insights from Rob Dwyer
Explore how AI is transforming customer engagement and relationships. Rob Dwyer shares his unique perspective on balancing technology with human touch in this episode of Epochal Growth.
Setting Boundaries at Work: My Conversation with Hilary Dudek
In this episode of Epochal Growth, I sit down with Hilary Dudek, head of customer experience at Gamma, to discuss the importance of setting boundaries at work, leading with empathy, and empowering teams to maintain a healthy work-life balance.
Finding Mentorship and Embracing Vulnerability with Lauren Eimers
In this episode of Epochal Growth, I had an insightful conversation with Lauren Eimers about mentorship, vulnerability, and creating spaces for growth in the SaaS industry. Learn how mentorship can help you thrive personally and professionally.
Embracing Self-Awareness and Leadership: Insights from My Conversation with Jenn Southan
Discover how self-awareness, stepping back, and intentional leadership can transform your career and personal growth. Insights from Jenn Southan, Senior Director of Customer Support at Olo, on building trust and taking ownership.
Why Vulnerability and Human Connection Matter in Customer Support – A Conversation with Steph Lundberg
Discover why vulnerability, human connection, and clear boundaries are essential in customer support. Steph Lundberg shares insights on leadership, burnout, and balancing empathy with professionalism.
Navigating Tornadoes, Toddlers, and Tech: My Journey in Support
Discover my journey from retail to tech support leadership. Learn how I’ve navigated challenges, fostered collaboration, and embraced change in support teams.