Embracing Change and Human Connection in Customer Success: A Conversation with Srajan Bhagat
Discover how adaptability, human connection, and a focus on transparency can transform customer success. Insights from Srajan's journey on leading with empathy and building meaningful partnerships.
Why Customer Journey Mapping is Essential for Business Growth – Insights from My Conversation with Ben McCormack
Learn how customer journey mapping, empathy, and leadership can transform your business. Insights from Ben McCormack on aligning teams, understanding customer needs, and driving long-term success.
Leaning Into Change and Finding Your Path – A Conversation with Kel Kurekgi
Discover how embracing change, understanding your strengths, and leading with empathy can transform your career in customer experience. Insights from Kel Kurekgi on growth, AI, and navigating the future of customer support.
Navigating Career Transitions and Prioritizing Well-Being: A Conversation with Conor Pendergrast
Explore how to navigate career transitions, balance parenthood, and lead with empathy in the workplace. Insights from Conor Pendergrast on how to prepare for big life changes while supporting your team.