AI, Customer Support, and What’s Next: My Conversation with Mat Patterson

In this episode of Epochal Growth, Sarah Caminiti chats with customer service expert Mat Patterson about how AI is changing customer support. They explore the balance between AI automation and the irreplaceable human touch in customer service, with actionable insights on how teams can thrive in this evolving landscape. Discover how AI can free up your team for more creative problem-solving while maintaining the empathy and connection that customers value.