I recently sat down for my third appearance on The Customer Support Leaders Podcast with Charlotte Ward, and we dug into a topic that truly resonates with me: how actions speak louder than words. This theme is something that we’ve touched on in various ways across my podcast appearances and on my own podcast. It’s not just a concept—it’s a pillar of how I lead, how I work with teams, and how I approach customer support.

Learn how all-hands support empowered engineers, broke down silos, and created a better customer experience at my previous company. Discover why involving everyone in support builds stronger teams and drives real results.

Learn how avoiding assumptions in customer support leads to better customer relationships, fewer issues, and a stronger brand. Discover the power of due diligence and documentation to improve support outcomes.